Opening Hour

Mon - Sat, 8:00am - 5:00pm

Terms & Conditions

We will always strive on making timely shipment of clients order at most competitive price to attain optimum customer satisfaction. After making an order of any of our product:-– Emails, calls or faxes will be exchanged to specify details on quality, quantity, packing, delivery, payment terms, etc.
. We send a formal letter of offer.
. A draft contract is been issued for large orders to agree on all terms of term and to gaurantee buyer and seller
. Buyer will confirm order quantity of goods and then send company details for proforma invoice
. Proforma Invoice is prepared and issued to buyer for payment confirmation based on agreed paymnet terms
. Seller confirms payment and does shipment shipment within 2 – 5 working days based on order qauntity
As much as Dimple Import Trading works to satisfy customers and to build a mutual friendship between our valued customers, Please kindly go through our terms and conditions to avoid future conflicts.
VISITING US
Dimple Import Trading accepts Visits ONLY upon appointment booking. Appointment scheduled takes from 4 to 8 weeks. For more information and bookings, Please kindly send us an appointment email.
CONTRACTS
We advice buyers to review each contract page as signed contract takes immediate effects. Any later adjustments are considered null and void
PROFORMA INVOICE
Buyers MUST be aware that Proforma Invoices are ONLY issued after seller and buyer agreements. Once Proforma Invoice is being Issued payment is expected to be done within 2-3 working days.
SHIPMENT & DELIVERY
All shipping documentations are scanned and emailed to buyers immediately upon shipment departure while originals are executed via DHL or FEDEX Express delivery respectively
PAYMENT TERMS
– All payments for goods must be made via international wire transfer directly to one of our bank accounts which we have within the EU regions of France, Germany, Hungary , Turkey , Portugal, Greece. Client's consignment are shipped after the paymentconfirmation in one of our bank accounts given in our signed Invoice, and kindly contact us through phone/email after you have make a payment for confirmation.
Our payment terms is strictly T/T payment.
Clients are expented to email us with the scan proof of the payment from your bank, so we can released your order/consignment immediately to be shipped. You are responsible for all bank transfer fees. We will ship your order once your payment is received and confirmed.
There will be no shipment booking confirmation for your order/consignment until payment agreed deposit are received in our account.
REFUNDS :
In-case of cancellation or dispute after payments, We do offer a maximum of 1 to 2 weeks for refund. Some refunds are 100% depending on the trade terms
DOCUMENTATIONS:
We reserve the rights to refuse disclosure of some documentations as it might concern our suppliers information’s. It is one of our policies to protect our suppliers information.
OUR RIGHTS
We reserve the RIGHTS to cancel orders we are not satisfied with (Applicable to Minimum orders, delivery conflict ports etc) – We Reserve the RIGHTS to choose our Customers Respectively
For More Information Regarding our Terms and Conditions, Please kindly contact us for clarification

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